Virgin media wall socket inside. Forum Team. Virgin media wall socket inside

 
 Forum TeamVirgin media wall socket inside  Tried the virtual assistant but it didn’t prove helpful

Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Occasionally only a very short stub of wire is left. I can only find the TV socket. Tudor. Forum; Apps. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. 3. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. The other is marked TV, & this is used for TV & Broadband. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; A Hub 5 switch that works and settings to match in Networking and WiFi SaturdayRe: No virgin media wall socket. There will be a seperate connection inside the interior wall box. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. AnthonyRaw1986. Hi, Same problem here. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Sometimes there is no wall box, just a trailing cable. VM BB TV Landline. however if there is nothing inside your home then the previous owners may have removed the internal wall box themselves,. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Unscrew the lid off the big box and provide a photo of what is inside. I unscrewed it and there is a male isolator inside the box. cable from wall. . Mobile Your Account. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. In response to Jonny-M. They'll then install a fibre socket inside. At least 30Mbps download speeds in every room or £100 one-off credit. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Kit arrived today…no wall box so unable to install. 0 Kudos. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. The closest I could find was this, which. I have gone through several videos and found that there should be wall socket inside your home. Summary of Contents for Virgin Media Virgin TV V6. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0 Kudos. Thanks for your post. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Paul_DN. Joining in Options. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. RedTomato said: I removed my Virgin cable about a month ago. Finally, they'll complete the setup to make sure it's all working. Virgin Media; My Virgin Media; Shop;. It may just be a cable rather than an internal wall box. Any extension that you create after the main socket is your responsibility. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We can certainly work to get an engineer booked in to get this installed. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. VM don't use fibre inside the property. My Virgin Media App. These enter my house via an air brick/vent very close to. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. Quickstart is the quickest and easiest way to setup our services. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. Back a step. I have a Virgin Media wall socket, it's the white box in Picture 1. -a power cable for the hub's adapter. Can you help? - 5401771. Broadband Deals. Location. on ‎17-10-2022 15:06. You'll have to cut the cable and seal the hole up. If it’s damaged or not working correctly, it could be causing your internet issues. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Jack14102. #12. Mobile Your Account. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Need Virgin Wall Socket - require "written confirmation" of what it entails. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. self install. That is the correct fitting, it should push on unless its too loose inside the large housing. My Virgin Media App. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. Account - Mobile. 2. Virgin Media don’t do any Fibre connections to inside the house. Virgin Media; My Virgin Media; Shop; Help;. So I’ve tried inserting it to the socket below it instead but it’s not working. The proper and safe way is to call for technician visits to disconnect and reconnect. Browse Virgin Media Virgin Media Community. But I. Browse Virgin Media Virgin Media Community. Hi. I only found an openreach mastersocket 5c in the flat. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Options. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Get the Hub ready by connecting the wires. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. There’s not a virgin media wall socket anywhere I’ve checked. Try taking the cover off to see if there is a cable inside with a plug on the. Many thanks Krysia - 4353656 - 2. Around the world, maybe one every seven years. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. no virgin media wall socket on ‎01-12-2022 10:05. Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Hi , Welcome to our Community Forums and thanks for your post. It has two outputs on the left of the wall box. Explain what needs to be done and book and engineer visit. Don’t plug the power cable into a plug socket yet. com and book a technician. I'm sorry to hear about the missing wall socket. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. 18-02-2023 10:23 - edited ‎18-02-2023 10:33. Tudor. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Incidentally the phone socket is redundant if not in use and can be safely removed. Sometimes there is no wall box, just a trailing cable. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051What confuses some people is the push-on connector provided. Try tracing the cables back to the house from the brown box outside. Reply. We have a virgin media wall socket with an ethernet port in the wall but no round cable. )In this video, I am showing the sta. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. This is designed to push over the existing screw connector the outlet has. We do not have an internal VM box to plug the round ended cable into. First picture is telephone socket which is now not used. The box and cables may have been removed by the previous occupiers. The cables from the external box lead to a Bt open reach socket and a blank socket. on ‎21-02-2023 19:59. Alternatives to Super Hub 2 routers The Openreach sockets do not work for Virgin Media. . The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. virgin media internal wall box. Posts. Let us know if there's any further issues. Vonage 2nd line. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I’ve had a look for the brown box outside the place i just moved in. The first thing is to start making alternative arrangements for your internet connectivity. . The cable could be hidden within, or behind, furniture. My current package downloads 14Mbps maximum way short of the 23-53Mbps advertised. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. Virgin Media;. The coax cable from the study can be used for the other 360 box in the kitchen. Hello, I have ordered a broadband only package and opted in for the Quickstart Self-Installation method but have only realised I do not - 5321715. There are 10 types of people: those. On the inside wall at that point would be the wall socket - or a bare cable - or it may be concealed, decorated. I cannot find the virgin box inside my house but can find a Telewest box. No, the ethernet cable is for a wired device if you have one. Available with M50 broadband or faster. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. Thank you for the tel no. Virgin Media; My Virgin Media; Shop; Help;. The cable could be hidden within, or behind, furniture. 100. I don’t it is fibre cable. Virgin Mobile. Armed with this knowledge, homeowners will be able to. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Is it necessary to plug the cable to socket for having wifi, if so what can I. cable from wall. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. Back a step. All the wall sockets I can see are for BT. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I found this which seems to be hollow. Home Phone. Even after scraping the connection might not be a very good one. No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. Hi there I moved house with my family and we wanted to move to Virgin Media. 4. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Browse Virgin Media Virgin Media Community. in Networking and WiFi Sunday; No Virgin Media Wall socket . If so you would need a maned install. 0 Kudos Reply. I have also checked outside and there is no box either on my property or on my boundary wall. The second two black cables are from a satellite dish, used by. Stream from Virgin Media. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Superfast Fibre Plus I am in rented accommo. on ‎30-12-2022 13:33. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. Teki Screwfix Select. Alternatives to Super Hub 2. Only now have I realised - 5272490. These enter my house via an air brick/vent very close to. SpeedHi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Switched On. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. just moved in, can see the brown cable coming in from outside but there's no VM. We would like to show you a description here but the site won’t allow us. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. 1 ACCEPTED SOLUTION. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. Manage Your Account. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. VM BB TV Landline. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. You should see a cable going through the wall and if you trace this inside, you should get the cable. Room 1 - install a twin RJ45 socket on the inside wall by the router. I've also got an old NTL phone socket so. 4. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Thank you for your post and welcome to the community. If possible, I would like to get rid of this rather ugly white. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. I am happy to help with this. I'm a Very Insightful Person, I'm here to share knowledge, I don't. com. . We have tried plugging it into the only box we found it would fit but no luck. This video will show you how to install a Virgin Media extension cable. Options. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Stream from Virgin Media. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. I have tried to contact vm but I don’t have a landline number so they w. I have signed up as a new user for Virgin Fibre. Sign in . If you're happy for us to get this booked. I found this wire that looks like Cable con 3. on ‎31-12-2021 10:47. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. I don't longer work there. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. I don't see a virgin media wall socket. . (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. on ‎25-09-2022 15:41. A network adapter – you’ll need this for every computer you want to connect. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Can you help me please. Inside the External Wall Box – FTTP RFoG Node. No photo attached. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoMobile Your Account. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. u just run a long cable from the box inside to whatever room u want. 4cm) crater. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Rob (Engineer ID XX346), who is really kind and helpful. Luckily, most newer computers have one already. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. and it used the socket you're trying to use, then it's a VM cable feed, and neither aerial nor dish. Verify that the white cable is securely connected to the Virgin Media wall socket. Call the Pre-installation and delivery team on 0800 052 1734. Find me on , Google+, and Linkedin. Re: No wall socket. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. @goslow wrote: If your existing coax cable from the hub runs to the outside omnibox and the phone wire does the same then the VM tech may be able to follow the existing coax cable route from the hub for a new phone wire and make the link inside the omnibox outside. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Virgin wall socket Tashamegan. I don't have a virgin media wall socket and this is stressing me out. That is the missing power supply. The box and cables may have been removed by the previous occupiers. VM don't use fibre inside the property. Hi Tony, which product would you recommend from Amazon?. VM BB TV Landline. No Virgin Media Wall Socket on ‎13-04-2022 14:47. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Call the Pre-installation and delivery team on 0800 052 1734. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Can see - 5322120. to be phone lines. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Connections to Virgin Media equipment are clearly marked in both cases. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. No virgin media wall socket umerarifkhan11. There should then be. Got my virgin media self install kit but I don't have a virgin socket. A master socket is the main socket for the phone line in your home, not an extension socket. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Sign in . 19 minutes ago. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Hi Virgin Media, I'm also having the exact same problem. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. I have received our virgin media Hub but I am unable to plug it in to the wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. ThanksThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. If however the socket itself has been removed you will need assistance. Trouble shooter. 1 Mar 2016. I need to book an engineer and can’t find how to do this online, there is also no option to do this over t. Re: Wall socket. Some photos would help us. I wanted. . You need something called a barrel to connect the two. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Some properties do not have a wall socket, only a cable. It should work ok. Indeed, I just took further photos which may help illustrating. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). Basically it sends power back up the TV aerial to power the amplifier up above. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Also there will be an external, often brown, omnibox. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Hello, I've just recieved our VM hub5 and unable to. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Don’t plug the power cable into a plug socket yet. Reply. Call the Pre-installation and delivery team on 0800 052 1734. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. a week ago. Sorry to hear you don't have a VM wall socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Virgin Fibre Areas only. When you place your order, we'll let you know. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. The box and cables may have been removed by the previous occupiers. Aug 8, 2011. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am - 5346460. No, any cables within the house can be touched as much as the householder wants to touch them. Security matters. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoCall the Pre-installation and delivery team on 0800 052 1734. cheshire_man. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. There should then be an wall socket/faceplate in the home with one of these three logo's on it which you can use to install the kit. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Tried to connect it but unfortunately there is no wall socket at all in property. 0 Kudos. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Connect the Hub’s power cable with the blue tab. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Step 3: Plug in your Virgin Media Hub on the go-live date. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. It is surface clipped usually. Can anyone help please? Need. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. Not had any success calling. Very Insightful Person. Speed I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Step 4.